Movementality Physical Therapy
Last Updated: October 3, 2026
Movementality Physical Therapy (“Movementality,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information and personal health information entrusted to us.
Movementality Physical Therapy provides in-home and online physiotherapy, pelvic health physiotherapy, strength and conditioning, and related health and wellness services. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you interact with Movementality, including when you:
This Privacy Policy applies to information collected through our website, in-home and online services, booking and payment systems, electronic communications, marketing communications, and other interactions with Movementality.
Movementality is committed to handling personal information and personal health information in accordance with applicable Canadian and Ontario privacy laws and professional obligations.
Where applicable, this includes the Personal Health Information Protection Act, 2004 (PHIPA) and other applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies.
As a physiotherapy provider, Movementality may be a “health information custodian” under PHIPA with respect to personal health information in its custody or control.
Movementality will collect, use, and disclose personal health information only as permitted or required by law and will limit collection, use, and disclosure to information that is reasonably necessary for the applicable purpose.
Depending on your relationship with Movementality, we may collect the following types of information.
This may include:
When you receive physiotherapy or other health-related services, we may collect information necessary to provide those services, including:
We only collect information that is reasonably necessary for the purposes for which it is collected.
This may include:
When you visit our website, certain technical information may be collected automatically, depending on the website features and technologies in use. This may include:
We do not intend for general website analytics tools to collect detailed personal health information.
We may collect information directly from you or, where permitted or required by law, from other sources.
Information may be collected through:
Whenever possible, we collect personal information directly from the individual to whom it relates.
Movementality may collect and use your information for purposes including:
We will not use personal health information for a purpose unrelated to the purpose for which it was collected unless permitted or required by law or we obtain the appropriate consent.
Movementality obtains consent for the collection, use, and disclosure of personal information and personal health information as required by applicable law.
Depending on the circumstances and applicable law, consent may be express or implied.
Where express consent is required, we will obtain it before collecting, using, or disclosing the information.
You may withdraw consent for certain uses or disclosures of your information, subject to legal, professional, clinical, contractual, or record-retention requirements. Withdrawing consent may affect our ability to provide certain services.
For example, withdrawing consent to receive marketing communications will not prevent us from sending communications necessary to provide your care, manage your appointments, process payments, or meet legal obligations.
We may use email to communicate with you regarding:
Email is not completely secure, and Movementality cannot guarantee the security of information transmitted through ordinary email.
Please avoid sending highly sensitive health information through ordinary email unless specifically requested or necessary.
Where electronic marketing communications are sent, Movementality will comply with applicable requirements, including Canada's Anti-Spam Legislation (CASL). Marketing emails will include an appropriate unsubscribe option where required.
Where you provide your mobile telephone number and consent where required, Movementality may use text messaging for purposes such as:
Standard text messaging is not completely secure. For this reason, you should avoid sending highly sensitive health information by text message.
Text messages are not monitored continuously and should not be used for urgent or emergency medical concerns. If you are experiencing a medical emergency, call 911 or seek emergency medical care.
You may request that Movementality stop sending non-essential text messages.
Movementality does not sell your personal information or personal health information.
We may disclose information when permitted or required by law, including where reasonably necessary to:
Where personal health information is disclosed, Movementality will limit the disclosure to the information reasonably necessary for the applicable purpose, unless a greater disclosure is authorized or required by law.
Movementality uses third-party technology and service providers to operate its business and provide services.
These providers may include:
Movementality uses Embodia for appointment booking, client management, exercise programming, and virtual/video services.
Information provided through Embodia may include personal information and, where applicable, personal health information necessary to provide services.
Movementality uses Stripe to process payments.
Payment information may be collected and processed by Stripe in accordance with Stripe's own privacy and security practices.
Movementality does not need to retain your full credit card number in order to process ordinary payments through Stripe.
Movementality may use Mailchimp to send newsletters, educational communications, and marketing emails.
Your name and email address, and information necessary to manage your email subscription, may be processed by Mailchimp when you subscribe to Movementality communications.
Movementality's website is hosted using Webflow. Webflow may process technical information associated with visitors to the website as necessary to host, secure, and operate the website.
Other service providers may be used from time to time for website analytics, technology, cloud storage, communications, administration, cybersecurity, or other business functions.
Some third-party service providers may store or process information outside Ontario or Canada. Information processed outside Canada may be subject to the laws of the jurisdiction in which it is stored or processed.
Movementality takes reasonable steps when selecting service providers and expects them to protect information appropriately and use it only for authorized purposes.
Movementality provides virtual physiotherapy and online coaching services using third-party technology, including Embodia.
Virtual care involves the use of internet-connected devices and third-party technology. While reasonable safeguards are used, no electronic communication or internet-based system can be guaranteed to be completely secure.
Clients are encouraged to:
Movementality does not record virtual appointments unless recording is separately discussed and appropriate consent is obtained.
Our website may use cookies and similar technologies to:
You can adjust certain cookie settings through your web browser.
Where required by applicable law, Movementality will provide appropriate choices or notice regarding non-essential cookies and similar technologies.
Our website may contain links to third-party websites, social media platforms, or other online services.
Once you leave the Movementality website, the privacy practices of the third-party website or platform will apply. Movementality is not responsible for the privacy practices or security of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
Please also avoid posting personal health information publicly on social media, review websites, or other public platforms.
Movementality takes reasonable administrative, technical, and physical safeguards to protect personal information and personal health information against:
Safeguards may include:
No method of electronic transmission, storage, or communication is completely secure. Accordingly, while Movementality takes reasonable precautions, absolute security cannot be guaranteed.
Movementality retains personal and personal health information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable clinical, professional, legal, regulatory, insurance, accounting, and business requirements.
Clinical records may be subject to specific professional and legal retention requirements.
When information is no longer required, Movementality takes reasonable steps to securely destroy, delete, or anonymize it, as appropriate.
You generally have the right, subject to applicable legal exceptions, to request access to personal information and personal health information that Movementality holds about you.
You may also request correction of information that you believe is inaccurate or incomplete.
To request access to or correction of your information, please contact Movementality using the contact information below.
We may need to verify your identity before providing access to information or making corrections.
Requests will be handled in accordance with applicable privacy legislation and professional requirements.
If you have a question, concern, or complaint about Movementality's privacy practices, please contact us first.
We will make reasonable efforts to investigate and respond to your concern.
If you are not satisfied with our response, you may have the right to make a complaint to the Information and Privacy Commissioner of Ontario (IPC).
The IPC oversees compliance with PHIPA and accepts complaints concerning the collection, use, disclosure, access to, and correction of personal health information.
Movementality takes privacy and security incidents seriously.
If we become aware of a privacy breach involving personal information or personal health information, we will take reasonable steps to:
Movementality follows applicable requirements concerning the protection, retention, transfer, and secure disposal of personal health information.
Movementality may provide services to individuals of different ages.
Where applicable, information may be collected, used, or disclosed with the consent of a parent, guardian, or substitute decision-maker in accordance with applicable law.
Individuals who are capable of making their own decisions regarding their personal health information may have privacy rights independent of a parent or guardian, depending on their age and circumstances.
Movementality may send educational content, newsletters, information about services, workshops, programs, and other communications to individuals who have provided appropriate consent or where otherwise permitted by law.
Movementality uses Mailchimp and Embodia for certain email marketing and communications.
You can unsubscribe from marketing emails at any time by using the unsubscribe mechanism provided in the email or by contacting us.
Unsubscribing from marketing communications does not prevent Movementality from sending communications necessary to provide services, manage appointments, process payments, maintain records, or comply with legal obligations.
Information submitted through general website forms may be collected by Movementality and/or the technology provider supporting the form.
Please do not submit highly sensitive personal health information through a general website contact form unless specifically requested.
Where personal health information is required for physiotherapy services, Movementality may direct you to a secure intake, booking, or client-management system.
Movementality Physical Therapy is an online and in-home physiotherapy and strength and conditioning business.
Our administrative/business address is:
Movementality Physical Therapy
30 Wayne Crt
Ontario, Canada
This address is used as a business/administrative address and is not a public clinic location. Physiotherapy and other services are provided online or at the client's location, as applicable.
Movementality may update this Privacy Policy from time to time to reflect changes in our services, technology, privacy practices, or applicable legal requirements.
The most current version will be posted on our website and will include the date it was last updated.
Where required by law, Movementality will provide additional notice or obtain consent for material changes.
If you have questions about this Privacy Policy, wish to request access to or correction of your information, or have a privacy concern, please contact:
Privacy Contact
Movementality Physical Therapy
Email: lauren@movementalitypt.com
Phone: 647-947-4623
Website: https://movementalitypt.com/
We are committed to responding to privacy inquiries and requests in accordance with applicable privacy legislation.
